INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What should I do if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number and a description of the issue, and we will assist you with a replacement or refund.

 

How do I request a refund?

To request a refund, please follow the return instructions provided on our Returns page. Once we receive the returned item, we will process your refund and notify you via email. Refunds are typically issued to the original payment method within [5-10] business days.

 

Can I change or cancel my order?

We process orders quickly, so if you need to make changes or cancel your order, please contact our customer service team as soon as possible. Once an order is in processing or has been shipped, we may not be able to modify it.

 

How do I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order by logging into your account and viewing your order history.

 

What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Transfers
How do I create an account?

To create an account, click on the “Sign Up” or “Register” button on our website and fill in the required details. You will need to provide an email address and create a password. Once registered, you can manage your orders, track shipments, and save payment information for faster checkout.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password. You will receive an email with a link to create a new password.

Can I modify my shipping address after placing an order?

If you need to modify your shipping address, please contact our customer service team as soon as possible. We may be able to update your address if the order has not yet been processed or shipped.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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