Refund & Cancellation Policy
Familymitra Refund and Cancellation Policy

Thank you for shopping with Familymitra! We hope you love your purchase. However, if you need to return an item, we’re here to help. Please review our return policy below.

Effective Date: 20.08.2023

Refund Policy

We want you to be delighted with your purchase from the Familymitra. If you are not satisfied with your purchase, we offer a hassle-free refund policy subject to the following terms and conditions:

Non-Refundable Items

The following items are non-refundable:

Gift cards and e-gift cards.
Downloadable software or digital products.
Perishable goods.
Custom-made or personalized items
Sanitary hygiene products
Eligibility for Returns

Return Window: You have 7 days from the date of delivery to request a return.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process

To initiate a refund request, please follow these steps:

Contact our customer support team at info@familymitra.com to request a return authorization.
Once approved, securely package the product and include a copy of your proof of purchase.
Ship the product to the address provided by our customer support team.
Refund Processing

Upon receiving and inspecting the returned product, we will process your refund within 4 business days. The refund will be issued to the original payment method used for the purchase.

Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or if the product is damaged or defective.

Cancellation Policy

Cancellation by Customers

You may cancel your order within 8 hours of placing it by contacting our customer support team at info@familymitra.com. Cancellations made after this timeframe may not be possible due to order processing.

Cancellation by Family Mitra

We reserve the right to cancel an order for reasons including but not limited to:

Product unavailability.
Suspected fraudulent activity.
Inaccurate or incomplete order information.
If we cancel your order, you will be notified, and any payments made will be refunded.

Changes to This Policy

We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and we encourage you to review our policy periodically.

If you have any questions or concerns regarding our Refund and Cancellation Policy, don’t hesitate to get in touch with us at:

Email: info@familymitra.com

Thank you for shopping with the Familymitra. We are committed to providing you with a seamless and satisfying shopping experience, and we appreciate your understanding of our refund and cancellation procedures.